Who We Are
About Wild Pitmasters
Kodagu, Karnataka · Est. 2026
Wild Pitmasters is a single-origin food brand rooted in the culinary heritage of the Kodava people of Coorg (Kodagu), Karnataka. We make two products: the Obsidian Forest Rub and the Kachampuli Concentrate — both derived from a 500-year tradition of Kodava BBQ and forest spice culture.
Our Mission
To bring the ancient Kodava fire tradition to every grill on the planet. Kachampuli — Coorg's native souring agent — is India's most complex and versatile condiment. We believe it deserves to sit next to soy sauce and ACV on kitchen shelves worldwide. Wild Pitmasters is the brand that takes it there.
Our Standards
- All spices sourced from within 50km of Coorg's forest belt
- Stone-ground in small batches, sealed within 48 hours of milling
- Kachampuli fermented for a minimum of 18 months
- Zero MSG, zero fillers, zero artificial additives — ever
- FSSAI licensed. Clean label. Single origin.
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Get in Touch
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We respond within 24 hours
Privacy Policy
Last updated: March 2026
Wild Pitmasters ("we", "our", "us") operates wildpitmasters.shop. This policy explains how we collect, use and protect your personal information when you visit our store or make a purchase.
Information We Collect
- Order information: Name, email, phone number, billing and shipping address, payment details
- Device information: Browser type, IP address, pages visited, time spent on site
- Communications: Emails or messages you send us, product reviews
How We Use Your Information
- To process and fulfil your orders
- To communicate order status and shipping updates
- To send product updates and promotions (only if you opt in)
- To improve our website and customer experience
- To comply with legal obligations
Payment Processing
Payments are processed by Razorpay, a PCI-DSS compliant payment gateway. We do not store your card details on our servers. All payment data is encrypted and handled directly by Razorpay.
Data Sharing
We do not sell your personal information to third parties. We share data only with service providers necessary to fulfil your order — including Razorpay (payments) and our logistics partners (shipping).
Cookies
We use cookies to improve your browsing experience and remember your cart. You may disable cookies in your browser settings, though this may affect some site functionality.
Your Rights
You have the right to access, correct or delete your personal data. To exercise these rights, email us at privacy@wildpitmasters.shop.
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Terms & Conditions
Last updated: March 2026
By accessing and using wildpitmasters.shop, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
Products
All products sold on wildpitmasters.shop are food products. We make every effort to display product information accurately, including ingredients, allergens and usage instructions. Colours of products may vary slightly from images shown.
Pricing
All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes. Prices are subject to change without notice. The price at the time of placing your order is the final price.
Orders & Payment
- Orders are confirmed only after successful payment
- We accept UPI, credit/debit cards, net banking and wallets via Razorpay
- You will receive an order confirmation email within 30 minutes of successful payment
- We reserve the right to cancel orders in cases of pricing errors or stock unavailability
Intellectual Property
All content on this website — including the Wild Pitmasters brand name, logo, product names, images and copy — is the intellectual property of Wild Pitmasters and may not be reproduced without written permission.
Limitation of Liability
Wild Pitmasters shall not be liable for any indirect, incidental or consequential damages arising from the use of our products or website. Our total liability is limited to the value of the order in question.
Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.
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Refund & Returns Policy
Last updated: March 2026
We want you to love your Wild Pitmasters products. If something isn't right, we'll make it right.
Eligibility for Returns
- Return requests must be raised within 7 days of delivery
- Products must be unused, in original packaging and in the condition received
- Opened food products cannot be returned unless they are damaged or defective
- Proof of purchase (order number or invoice) is required for all returns
Non-Returnable Items
- Products that have been opened or partially used
- Products damaged due to misuse or improper storage after delivery
- Gift cards or promotional items
Damaged or Defective Products
If your product arrives damaged, leaking or defective, please email us at orders@wildpitmasters.shop within 48 hours of delivery with a photo and your order number. We will arrange a replacement or full refund at no cost to you.
Refund Process
- Approved refunds are processed within 5–7 business days
- Refunds are credited to the original payment method
- You will receive an email confirmation once your refund is processed
- Bank processing times may add 2–3 additional days
Cancellations
Orders can be cancelled within 2 hours of placement by emailing orders@wildpitmasters.shop with your order number. After 2 hours, orders may already be in preparation or dispatch and cannot be cancelled.
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Shipping Policy
Last updated: March 2026
We ship across India. All orders are dispatched from Bengaluru, Karnataka within 24 hours of payment confirmation.
Shipping Timelines
- Bengaluru: 1–2 business days
- South India (Chennai, Hyderabad, Kochi, Pune): 2–3 business days
- North & West India (Delhi, Mumbai, Ahmedabad): 3–5 business days
- Northeast & remote areas: 5–7 business days
Shipping Charges
- Free shipping on all orders above ₹499
- Orders below ₹499: flat ₹60 shipping charge
Order Tracking
Once your order is dispatched, you will receive a tracking link via email and SMS. You can track your shipment directly on the carrier's website using the provided tracking number.
Carriers
We use Shiprocket-partnered carriers including Delhivery, Bluedart and Ecom Express depending on your location. The carrier is selected automatically to ensure the fastest delivery to your pincode.
Failed Deliveries
If delivery fails due to an incorrect address or recipient unavailability, the carrier will attempt delivery twice. After two failed attempts, the package is returned to us. Re-delivery will incur an additional shipping charge.
Damaged in Transit
If your package arrives damaged, please take a photo immediately and email orders@wildpitmasters.shop within 48 hours. We will arrange a replacement at no cost.
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